Version 1.0 · Effective from 7 August 2026

1. Seller Information

ROLLBed d.o.o.
Prisavlje 10, 10000 Zagreb, Croatia
Company / VAT ID: HR15060072816

In these Terms, “ROLLBed”, “we”, “our” and “us” mean ROLLBed d.o.o., the seller. “ROLL” means the product you are buying.

2. Scope and Acceptance

These Terms apply to visitors of the Website, to customers purchasing for delivery within Australia, and to all quotations, orders and sales unless expressly agreed otherwise in writing.

By placing an order you confirm that you have read these Terms, our Privacy Policy and our Cookie Policy; that you are at least 18 years old or otherwise legally capable of entering into binding contracts; and that the information you give at checkout is accurate and complete.

Our Shipping, Returns & Warranty document for your market sets out our delivery, returns and warranty terms in full. Where it differs from these Terms on those subjects, that document applies. On everything else — orders, pricing, intellectual property, liability and governing law — these Terms apply.

Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

2.1 Consumers and trade customers

You are a consumer if you are buying wholly or mainly for purposes outside your trade, business or profession.

We treat your order as a trade order, governed by our Trade Terms, where you supply a business name or ABN at checkout, or where we agree trade terms with you in writing by email. Trade orders are not eligible for the change-of-mind return in §8.

If you supplied business details but are buying as a consumer, tell us at support@rollbed.co before delivery and we will treat your order as a consumer order.

We do not reclassify an order as a trade order after it has been accepted. Your rights under the Australian Consumer Law are unaffected where they apply.

3. Products

We describe our products as accurately as we can. Because furniture is manufactured rather than printed, reasonable differences may occur between images and the delivered product — colour, upholstery texture, wood grain, stitching, manufacturing tolerances, monitor and mobile display differences, photographic lighting, and batch variation.

Images, videos, renders, illustrations, lifestyle photography and 3D visualisations are illustrative. Dimensions include tolerances normal within the furniture industry.

3.1 Fit and access

Before ordering, please check that the product fits the intended room; that entrances, staircases, lifts, corridors and turns allow delivery; that any required electrical connection is available; and that the mattress dimensions suit your selected product.

Where delivery to your chosen room proves impossible because of access not disclosed to us, the delivery crew leaves the product at the nearest accessible point at your address. This does not affect your right to return the product under §8 or your rights under the Australian Consumer Law.

3.2 Configuration

Where you configure a product — colour, finish, water resistance, accessories or other selectable options — you are responsible for checking your selections before completing checkout. Configured products remain eligible for the change-of-mind return in §8.

4. Orders and Contract Formation

Placing an order is an offer to purchase. The automated acknowledgement you receive confirms receipt only and is not acceptance.

A binding contract is formed when we send an Order Confirmation expressly accepting the order, or ship the products — whichever occurs first.

Until then we may reject or cancel any order for reasons including pricing errors, availability, production limitations, payment failure, suspected fraud, sanctions compliance, export or shipping restrictions, technical errors, or inability to fulfil the selected configuration. Any payment received is refunded to the original payment method.

5. Prices, Taxes, Duties and Payment

Prices are shown in Australian dollars.

5.1 Import duties and GST — delivered duty paid

We ship Delivered Duty Paid (DDP). Import duties, customs charges, brokerage fees and any GST payable on importation are paid by us and are already included in the price you see. You will not receive a separate customs, duty, GST or brokerage invoice for your order.

If a carrier or authority nonetheless invoices you for duty or import charges on an order we have accepted, contact support@rollbed.co and we will settle or reimburse it.

5.2 Payment

Payments are processed by Shopify Payments, Stripe and other providers available at checkout. ROLLBed does not receive or store complete payment card details. By submitting payment you authorise the relevant provider to charge the total shown.

5.3 Ownership and risk

Ownership remains with ROLLBed until payment is received in full. Risk of loss or damage passes when the products are physically delivered to you or to a person you have authorised to receive them.

6. Production and Reservations

6.1 Made-to-order production

ROLL products are manufactured after an order is placed. Estimated production and delivery times appear on the product page and in your Order Confirmation, and you see the estimated window before you pay.

Schedules may be affected by manufacturing capacity, supplier availability, quality control, shipping, customs inspections, weather, force majeure and other circumstances outside our reasonable control. We tell you about significant delays as soon as we reasonably can.

If we cannot ship within the time stated, we will offer you the choice of a revised date or a full refund. Your rights under the Australian Consumer Law, including the consumer guarantee that services be supplied within a reasonable time, are unaffected.

Once production has commenced, modifications may no longer be possible.

6.2 Reservations and deposits

Where we offer a reservation, deposit or pre-order window, the amount paid secures your place in the production queue and is credited in full against the purchase price.

Reservation and deposit amounts are fully refundable at any time before they are converted into an order. This includes Kickstarter VIP reservations: if a VIP reservation is not converted into a confirmed order, the amount is refunded in full to the original payment method on request.

A reservation is not a contract of sale. The contract forms under §4.

7. Delivery

We manufacture in China and ship through our logistics partners.

7.1 Delivery service level

We deliver to your room of choice where that service is available. A two-person delivery crew carries the product to the room you nominate and sets it down there, boxed. Assembly and packaging removal are not included unless stated.

We are working with our logistics partners to extend room-of-choice delivery across every area we sell to, and it is not yet available everywhere. If we cannot provide it to your address, we will tell you before we ship. You may then either accept threshold delivery — to the first accessible ground-floor point at your address — or cancel your order for a full refund.

Both services are included in the price and neither costs extra. If you accept threshold delivery and later change your mind about the product, exactly the same return terms apply as if the product had been carried into your room.

7.2 Your responsibilities

Please ensure that delivery information is accurate, that someone is available to receive the delivery, that the address is safely accessible, and that any building access restriction is disclosed before shipment.

Missed deliveries: if a scheduled delivery cannot be completed because nobody is present or access was not as described, we rebook once at no charge. If a second attempt fails for the same reason, we may pass on the carrier’s actual redelivery or storage charge, which we will tell you about before rebooking.

7.3 Inspection and transit damage

On delivery, please inspect the packaging and product as soon as you reasonably can.

If you see damage, it helps us if you photograph the packaging before opening, photograph the damage, keep the packaging until the claim is resolved, and tell us at support@rollbed.co.

These are requests, not conditions. They let us resolve carrier claims quickly, but failure to provide them does not affect your rights under the Australian Consumer Law or your right to a remedy for a product that arrived damaged.

The delivery crew photographs your product on delivery and you receive a copy.

8. 30-Day Change-of-Mind Returns

We accept change-of-mind returns within thirty (30) days of delivery, even though we are not required to.

• No return fee.
• Free return shipping — we organise and pay for collection.
• The delivery crew comes to you and brings everything needed to pack it.

Change of mind means you decided you do not want it, it does not suit your space, or you found it elsewhere. It does not mean the product has a problem — for that, see §9, where none of the terms in this section apply.

8.1 The mattress is not returned and is not refunded

We do not take the mattress back, and the mattress price is not refunded.

We cannot resell a mattress that has been in someone’s home, so every ROLL we ship carries a new one. Rather than collect yours and send it to landfill, we would rather it stayed useful — keep it, pass it on, or donate it.

A change-of-mind return therefore costs you $500 for a Queen or $400 for a Twin, and nothing else.

8.2 Condition

Set it up, operate the mechanism, live with it for a month — that is what the 30 days are for and it costs you nothing.

If the cabinet is returned damaged, incomplete, or with the mechanism impaired, we charge the actual cost of repair or of the replacement parts needed — itemised, with dated photographs sent to you before your refund is issued. We add no fee on top of that cost.

8.3 Packaging and photographs

Please keep the original packaging — it makes collection faster. It is not required; the crew brings a pallet, edge protection and wrapping if you no longer have it, and your return is unaffected either way.

Please photograph the cabinet before it is packed — six sides plus the mechanism, on the day of collection.

8.4 Refund

We refund the total price you paid, less the mattress amount above and less any repair cost under §8.2. Refunds go to your original payment method within 10 business days of inspection.

8.5 Starting a return

To start a return, simply email support@rollbed.co with your order number and a brief note that you wish to return your ROLL.

We will confirm your return, provide a Return Authorisation, and arrange a convenient collection date. Collection is typically scheduled within 3–15 business days, depending on your location and availability.

9. If There Is a Problem With Your ROLL

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where the Australian Consumer Law applies, none of the change-of-mind terms in §8 apply:

• We collect the ROLL at our expense. ROLL cannot be returned without significant cost because of its size and weight, so under section 263 of the Australian Consumer Law this is our obligation, not yours.
• No charge of any kind. Not the mattress, not shipping, not any part of it. We replace the mattress too.
• For a major failure you choose between a refund and a replacement. For a minor failure we will repair, replace, or supply the necessary part.
• Where a complete replacement is supplied, it ships before we collect the original, at our cost.

If we collect a unit you have reported as faulty and inspection finds no fault, we may charge the collection and inspection cost — but only where we gave you a written estimate before collecting.

How long do the consumer guarantees last? For as long as is reasonable given the nature of the goods and the price you paid. This can be longer than the warranty periods in §10, and our warranties do not limit it.

10. Warranty Against Defects

This warranty is given by ROLLBed d.o.o., Prisavlje 10, 10000 Zagreb, Croatia · support@rollbed.co · +385 91 798 9669.

The benefits to the consumer given by this warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates.

10.1 ROLL cabinet and mechanism — 2 years

Covers the cabinet, frame, motor, gearbox, drive chain, clutch, control board, wiring, frame welds and joints, cabinet structure and tensioning system, against defects in materials and workmanship, for two (2) years from the date of delivery.

10.2 ROLL mattress — 5 years, not prorated

Covers permanent indentation deeper than 20 mm measured with the mattress unweighted against its nominal height of 140 mm, splitting or cracking of the foam core, seam or zipper failure, and loss of support preventing correct rolling in the ROLL mechanism, for five (5) years from the date of delivery. The full claim procedure is set out in our Shipping, Returns & Warranty.

Normal staining and soiling from ordinary use does not affect this warranty — we assess whether the foam has failed, not how the mattress looks. Staining and soiling are not themselves defects and are not covered.

10.3 What is not covered

Damage from misuse, abuse, accidents, improper installation, unauthorised repair or modification, use contrary to the instructions, commercial or short-term-let use, incorrect electrical supply, or exceeding the published weight limit of 300 lbs (135 kg). Cosmetic wear from ordinary use and normal ageing of materials are not defects. Also not covered: the smell of a new mattress in the first days after unpacking, which comes from the composition of the foam, is not harmful and clears with normal ventilation; colour change in the foam over time; pilling of the cover fabric; and obsolescence where we later release a newer model or specification.

10.4 How to make a claim

Email support@rollbed.co with your order number and photographs. For an indentation claim, include a photograph of a straight edge laid across the mattress with a ruler at the deepest point. We assess mattress claims from your photographs — you do not need to send the mattress back.

We bear the expense of claiming under this warranty, including collection where a unit needs to come back to us.

We will repair the product, send you the necessary part, or replace the unit. Where a complete replacement is required, we ship the replacement before collecting the original.

11. Product Safety

ROLL products must be assembled, installed, operated and maintained in accordance with the supplied instructions, and are intended for normal residential indoor use unless expressly stated otherwise.

You must not modify electrical or mechanical components; remove or bypass safety features; use incompatible replacement parts or accessories; exceed the published weight limit; operate a damaged product; or continue using a product that appears to malfunction.

Moving parts create pinch and crush hazards. Children should never operate the product without adult supervision. Keep pets, clothing, cables and personal belongings clear of moving components during operation.

ROLLBed is not responsible for damage or injury resulting from improper assembly, installation, modification, misuse or failure to follow the supplied instructions, except where liability cannot legally be excluded.

If you believe a ROLL product presents a safety risk, contact us immediately at support@rollbed.co.

12. Intellectual Property

All intellectual property relating to the Website and ROLL products remains the exclusive property of ROLLBed d.o.o. or its licensors — trade marks, logos, trade names, product designs, registered designs, patents and applications, copyright, photographs, videos, renders, CAD files, technical drawings, software, website content, text, graphics, icons, product configurators, interface elements, databases and marketing materials.

Nothing on the Website transfers ownership of any intellectual property.

You may access and print portions of the Website for personal, non-commercial use in connection with evaluating or purchasing ROLL products. Without our prior written consent you may not copy, reproduce, distribute, publish, modify, reverse engineer, scrape, commercially exploit or create derivative works from any part of the Website or our products, except where the law expressly permits.

13. User Content and Reviews

If you submit reviews, comments, photographs, videos or other content, you confirm that you own or have permission to use it, that it does not infringe third-party rights, and that it is lawful and not misleading, defamatory or abusive.

You grant ROLLBed a non-exclusive, worldwide, royalty-free, transferable licence to use, reproduce, publish, adapt, display and distribute that content to operate, improve and promote our business. You may withdraw this licence at any time by contacting support@rollbed.co, after which we will cease new use within a reasonable period, though we are not required to recall material already printed or distributed.

We may, but need not, remove content that breaches these Terms or the law.

14. Website Use, Liability and Force Majeure

14.1 Website use

You agree not to interfere with the operation of the Website, attempt unauthorised access, introduce malicious code, interfere with security measures, scrape or automatically collect content without permission, use the Website unlawfully, place fraudulent orders, or impersonate another person or organisation.

Our Website is hosted using Shopify and integrates third-party services including payment processors, analytics, logistics, marketing and social media providers, whose own terms and privacy policies may apply.

14.2 Limitation of liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law, or any other liability that cannot lawfully be excluded.

Subject to that, and to the maximum extent permitted by law, ROLLBed is not liable for indirect, incidental, consequential, special or punitive damages, including loss of profits, revenue, business opportunity, goodwill or anticipated savings, business interruption or data loss.

For business customers, our total aggregate liability arising from any order shall not exceed the amount actually paid for the relevant products.

14.3 Force majeure

We are not liable for delay or failure to perform caused by circumstances beyond our reasonable control, including natural disasters, bushfires, floods, storms, epidemics or pandemics, war, terrorism, civil unrest, strikes, labour shortages, governmental action, sanctions, supplier failures, manufacturing interruptions, raw material shortages, shipping disruption, customs delays, port congestion, transport failures, utility outages, cyber incidents and internet failures.

Nothing here limits your rights under the Australian Consumer Law.

15. Complaints, Governing Law and Disputes

If something has gone wrong, please contact us first at support@rollbed.co. We aim to resolve complaints promptly.

These Terms and all contracts formed through the Website are governed by the laws of the Republic of Croatia.

If you are a consumer, this does not deprive you of the protection of the Australian Consumer Law or any other mandatory Australian consumer protection provision, and you may bring proceedings in the courts of Australia.

Nothing in these Terms requires you to submit a dispute to arbitration, and nothing in them limits your right to bring or participate in a representative or class proceeding.

If we cannot resolve your complaint, you may contact the Australian Competition and Consumer Commission or your state or territory consumer protection agency.

Business disputes are subject to the exclusive jurisdiction of the competent courts of Zagreb, Croatia, unless otherwise agreed in writing.

16. General

If any provision is invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce any provision is not a waiver of it or of any other right.

You may not assign or transfer your rights or obligations without our prior written consent. We may assign or transfer ours provided this does not reduce your statutory rights.

These Terms, together with our Privacy Policy, Cookie Policy, Shipping, Returns & Warranty, Trade Terms, Order Confirmation and any product-specific terms presented at checkout, constitute the entire agreement between you and ROLLBed regarding your purchase.

We may update these Terms to reflect changes in our business, products, legal requirements or services. The version in effect when your order is accepted continues to govern that purchase.

© 2026 ROLLBed d.o.o. All rights reserved.