Version 1.0 · Effective from 7 August 2026

What this costs you

• Delivery is included in the price. Room of choice where available, threshold delivery everywhere else. Neither costs extra
• 30 days to change your mind, from the day it’s delivered
• We collect it, and we pay the freight. No return fee, no shipping charge
• The mattress is yours to keep and is not refunded — $500 Queen, $400 Twin. That is the entire cost of a return
• If the cabinet comes back damaged, we charge the actual repair or parts cost, itemised, with photographs sent to you first
• Warranty: 2 years on the cabinet and mechanism, 5 years on the mattress
• If there is a problem with your ROLL, none of the above applies. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You pay nothing at all — we collect at our expense and we replace the mattress too

Those are every limit and every charge that applies to you. Everything below explains how each one works, and covers delivery, warranty and how to start a return.

1. Delivery

What’s included

Delivery is included in the price of every ROLL. There is no separate delivery charge at checkout.

We deliver to your room of choice where that service is available. A two-person crew carries ROLL to the room you nominate — up stairs, through your home — and sets it down there, boxed. Assembly and packaging removal are not included.

We’re working with our logistics partners to extend room-of-choice delivery everywhere we sell, and it isn’t available in every area yet. If we can’t provide it to your address, we’ll tell you before we ship. You can then either accept threshold delivery — to the first accessible ground-floor point at your address — or cancel your order for a full refund.

Both services are included in the price. If you accept threshold delivery and later change your mind about the product, exactly the same return terms apply as if it had been carried into your room.

Timing

ROLL is manufactured after you order. The estimated production and delivery window is shown on the product page and in your Order Confirmation before you pay.

Timings can move because of manufacturing capacity, quality inspections, shipping schedules, customs clearance, port congestion, weather and public holidays. We’ll tell you about significant delays as soon as we reasonably can.

If we can’t ship within the time stated, we’ll offer you the choice of a revised date or a full refund.

Before delivery — please check

• The product fits the intended room
• Entrances, staircases, elevators, corridors and turns allow delivery
• Any required electrical connection is available

If delivery to your chosen room proves impossible because of access we weren’t told about, the crew will leave the product at the nearest accessible point at your address. This does not affect your right to return it.

On the day

Please make sure delivery information is accurate, someone is available to receive the delivery, the address is safely accessible, and any building access restriction has been disclosed to us beforehand.

Missed deliveries: if a delivery can’t be completed because nobody is present or access wasn’t as described, we rebook once at no charge. If a second attempt fails for the same reason, we may pass on the carrier’s actual redelivery or storage charge — we’ll tell you what it is before rebooking.

If it arrives damaged

Please inspect the packaging and product as soon as you reasonably can. It helps us if you photograph the packaging before opening, photograph the damage, keep the packaging until the claim is resolved, and tell us at support@rollbed.co.

These are requests, not conditions. They let us settle carrier claims quickly, but not having them does not affect your right to a remedy for a product that arrived damaged.

The delivery crew photographs your ROLL on delivery and you receive a copy.

2. Change-of-mind returns

30 days

We accept change-of-mind returns within 30 days of delivery, even though we are not required to.

Change of mind means you decided you don’t want it, it doesn’t suit your space, or you found it elsewhere. It does not mean the product has a problem — for that, see section 3, where none of the terms in this section apply.

• No return fee.
• Free return shipping — we organise and pay for collection.
• The crew comes to you and brings everything needed to pack it.

The mattress is yours to keep

We don’t take the mattress back, and the mattress price is not refunded.

We can’t resell a mattress that has been in someone’s home, so every ROLL we ship carries a new one. Rather than collect yours and send it to landfill, we’d rather it stayed useful — keep it, pass it on, or donate it.

A change-of-mind return therefore costs you $500 for a Queen or $400 for a Twin, and nothing else.

How to start

Email support@rollbed.co with your order number and a brief note that you wish to return your ROLL.

We’ll confirm your return, provide a Return Authorisation, and arrange a convenient collection date. Collection is typically scheduled within 3–15 business days, depending on your location and availability.

The crew brings all required packing materials, so you don’t need to prepare anything other than making sure the cabinet is accessible for collection.

Packaging and photographs

Please keep the original packaging — it makes collection faster. It is not required; the crew brings a pallet, edge protection and wrapping if you no longer have it, and your return is unaffected either way.

Please photograph the cabinet before it’s packed — six sides plus the mechanism, on the day of collection. This protects you if anything is damaged in transit.

Condition

Set it up, operate the mechanism, live with it for a month — that’s what the 30 days are for and it costs you nothing.

If the cabinet is returned damaged, incomplete, or with the mechanism impaired, we charge the actual cost of repair or of the replacement parts needed — itemised, with dated photographs sent to you before your refund is issued. We add no fee on top of that cost.

Your refund

We refund the total price you paid, less the mattress amount above and less any repair cost. Refunds go to your original payment method within 10 business days of inspection.

3. If there is a problem with your ROLL

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where the Australian Consumer Law applies, none of the change-of-mind terms in section 2 apply:

• We collect the ROLL at our expense. ROLL cannot be returned without significant cost because of its size and weight, so under section 263 of the Australian Consumer Law this is our obligation, not yours
• No charge of any kind. Not the mattress, not shipping, not any part of it. We replace the mattress too
• For a major failure you choose between a refund and a replacement. For a minor failure we will repair, replace, or supply the necessary part
• Where a complete replacement is supplied, it ships before we collect the original, at our cost

If we collect a unit you have reported as faulty and inspection finds no fault, we may charge the collection and inspection cost — but only where we gave you a written estimate before collecting.

How long do the consumer guarantees last? For as long as is reasonable given the nature of the goods and the price you paid. This can be longer than the warranty periods below, and our warranties do not limit it.

4. Warranty Against Defects

This warranty is given by ROLLBed d.o.o., Prisavlje 10, 10000 Zagreb, Croatia · support@rollbed.co · +385 91 798 9669.

The benefits to the consumer given by this warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates.

Who is covered: the original purchaser. Where: products delivered within Australia.

ROLL cabinet and mechanism — 2 years

We warrant the cabinet, frame, motor, gearbox, drive chain, clutch, control board, wiring, frame welds and joints, cabinet structure and tensioning system against defects in materials and workmanship for two (2) years from delivery.

ROLL mattress — 5 years, not prorated

We warrant the ROLL mattress against defects in materials and workmanship for five (5) years from delivery. For the full five years a covered defect is repaired or replaced at no cost to you.

Covered:

• Permanent indentation deeper than 20 mm, measured with the mattress unweighted, lying flat on a firm level surface, against its nominal height of 140 mm. Measure at the deepest point, all bedding removed, at least 24 hours after the mattress was last used
• Splitting or cracking of the foam core under normal use
• Seam or zipper failure in the cover
• Loss of support preventing the mattress from rolling and unrolling correctly in the ROLL mechanism

Staining and soiling. Normal staining and soiling from ordinary use does not affect this warranty — we assess whether the foam has failed, not how the mattress looks. Staining and soiling are not themselves defects and are not covered.

What is not covered

Normal softening of foam — all foam softens with use and this is not a defect; comfort preference; indentation shallower than 20 mm, or caused by using the mattress on a support other than a ROLL cabinet; burns, cuts, tears or damage from pets; damage from misuse, abuse, accidents, improper installation, unauthorised repair or modification, or use contrary to the instructions; use beyond the stated weight limit of 300 lbs (135 kg); damage from cleaning agents or moisture; incorrect electrical supply; and commercial, rental or short-term-let use. Cosmetic wear from ordinary use and normal ageing of materials are not defects.

Also not covered:

• The smell of a new mattress in the first days after unpacking. This comes from the composition of the foam, is not harmful, and clears within a few days with normal ventilation
• Colour change in the foam over time. This does not affect comfort, support or durability
• Pilling of the cover fabric — small fibre balls forming on the surface. This is inherent to textiles, is cosmetic only, and does not affect performance
• Obsolescence — the fact that we later release a newer model, material or specification

What we will do

We will repair the product, send you the necessary part, or replace the unit — at our option, whichever suits the fault. Where a complete replacement is required, we ship the replacement before collecting the original, so you’re not left without a bed. All warranty remedies, including shipping and collection, are at no cost to you.

Mattress claims are assessed from your photographs. You don’t need to send the mattress back.

How to claim

Email support@rollbed.co with your order number and photographs. For an indentation claim, include a photograph of a straight edge laid across the mattress with a ruler at the deepest point. We may ask for further reasonable information before arranging a remedy.

Before bringing a claim, please contact us — we aim to resolve warranty matters informally and without cost to you.

Replacing a product does not restart the warranty; the original period runs from your first delivery date.

We bear the expense of claiming under this warranty, including collection where a unit needs to come back to us.

Nothing in this warranty excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law.

5. Business and trade orders

Where you supply a business name or ABN at checkout, or where we agree trade terms with you in writing, your order is governed by our Trade Terms and is not eligible for the change-of-mind return. Your rights under the Australian Consumer Law are unaffected where they apply.

If you supplied business details but are buying as a consumer, tell us at support@rollbed.co before delivery and we’ll treat your order as a consumer order. We do not reclassify an order as a trade order after it has been accepted.

6. How this fits with our Terms & Conditions

This document sets out our shipping, returns and warranty terms in full. Where it differs from our Terms & Conditions on those subjects, this document applies. On everything else — orders, pricing, taxes, intellectual property, liability and governing law — the Terms & Conditions apply.

ROLLBed d.o.o. · Prisavlje 10, 10000 Zagreb, Croatia
support@rollbed.co · +385 91 798 9669

© 2026 ROLLBed d.o.o. All rights reserved.